Our Clients

    We treat client confidentiality very seriously and that is why we don’t say much about our clients and the type of work we do for them.

    We have been fortunate to work with many clients operating in the hotels and resorts sector. SSMI Group has also been engaged by clients in different sectors addressing the needs of various operational efficiency and business performance requirements. These include – government, first tier telcos, first tier general insurance, aged care, health, mining, education, law enforcement agencies and organisations involved high value added technologies.

    SSMI Group consultants bring significant experience and specialist qualifications to the hotels and resorts sector. A number of high profile international hotel and resort groups throughout the world have utilised our consultants to develop strategies, support pre and post opening activities, monitor and adjust systems and processes, and up skill existing staff. Some of our hotels and resorts clients include:

    • Internationally recognised 5 Star hotel and resort specialising in exclusive spa treatments and luxuriously unique accommodations and dining
    • Newly launched hotel brand with 3,000 rooms, a variety of high end guest facilities and more than forty food offerings from fine dining to casual café
    • Exclusive international 5 Star hotel brand with 1,700 rooms and appropriate support facilities for guest enjoyment
    • Worldwide branded 5 Star Hotel, 1,800 rooms supported by high end facilities and more than thirty dining and entertainment choices
    • International hotel chain offering 2,000 rooms and appropriate support facilities
    • Exotic and elusive 4 Star hotel and resort with 250 rooms, offering luxuriously appointed facilities and high end confidential guest services.

    We are happy to discuss certain aspects of client engagements.

     

    Examples of SSMI Group client activities

    • Pre and post opening activities for a hotel and resort enterprise which comprised of daily observations and evaluations of operational systems and processes, staff performance and facility status
    • Generation of reports and suggested improvement strategies supported the design, development and facilitation of customised training to department managers to address SOPs shortfalls for a client’s existing operations
    • The development of a workforce strategy to assist a hotel and resort client to address skill gaps and improve staff engagement with service delivery
    • Development of an operational strategy to assist a hotel and resort client to further improve market and financial performance
    • Design and implementation of an enterprise wide environmental management strategy for a client to further enhance their business performance and corporate social responsibilities
    • Facilitation of customised workshops for executive and operational staff to develop a robust sustainable competitive advantage strategy
    • Collaboration and support of an executive team in the design and successful implementation of workforce development strategies to up skill staff to further enhance organisational capabilities – in areas such as operational and cost management, problem solving and innovation.
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